Detailed Course Outline
Course Syllabus :
- Module 1 -Communication Manager Overview
- Module 2 - Connecting to Avaya Aura® Lab (Exercise)
- Module 3 - Communication Manager Interfaces and System Forms
- Module 4 - Verify Basic System Configuration (Exercise)
- Module 5 - Endpoints and Station User Administration
- Module 6 - Review Existing Endpoints/Stations (Exercise)
- Module 7 - Class of Restriction (COR)
- Module 8 - Class of Service (COS)
- Module 9 - Communication Manger Station User Administration, COR and COS (Exercise)
- Module 10 (Exercise) - Administer Avaya Workplace and Avaya one-X® Communicator clients and place calls
- Module 11 - Call Hold, Transfer, and Conference
- Module 12 - Call Forward
- Module 13 - Call Forward (Exercise)
- Module 14 - Priority Calling
- Module 15 - Bridged Call Appearance
- Module 16 - Bridged Call Appearance (Exercise)
- Module 17 - Call Coverage
- Module 18 - Call Coverage (Exercise)
- Module 19 - Abbreviated Dialing & Autodial
- Module 20 - Abbreviated Dialing & Autodial (Exercise)
- Module 21 - Hunt Groups
- Module 22 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS)
- Module 23 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS) (Exercise)
- Module 24 - Station Lock
- Module 25 - Station Lock (Exercise)
- Module 26 - Call Pickup
- Module 27 - Call Pickup (Exercise)
- Module 28 - Team Button
- Module 29 - Team Button (Exercise)
- Module 30 - Announcements
- Module 31 – Announcements (Exercise)
- Module 32 - Meet-me Conference
- Module 33 - Meet-me Conference (Exercise)
- Module 34 - Trunks
- Module 35 - Trunk Administration
- Module 36 - Administer an H.323 Trunk (Exercise)
- Module 37 - Automatic Alternate Routing (AAR)
- Module 38 - Facility Restriction Level (FRL)
- Module 39 - Uniform Dialing Plan (UDP)
- Module 40 - Administering AAR and UDP (Exercise)
- Module 41 - Alternate Route Selection (ARS)
- Module 42 - Administer ARS and Toll table (Exercise)
- Module 43 - Using the Toll table to enable and restrict calls (Exercise)
- Module 44 - Extension to Cellular - EC500
- Module 45 - Extension to Cellular - EC500 (Exercise)
- Module 46 - Save Translation and Backup
- Module 47 - Troubleshooting Alarm, Error and Event Reports
- Module 48 - Security and Real Time Monitoring
- Module 49 - Reports
- Module 50 - Reset System Levels
- Module 51 - System Logs
- Module 52 - Maintenance & Support (Exercise)