ITIL® 4 Specialist: Collaborate, Assure and Improve (ITIL4CAI)

 

Course Overview

Our three-day ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course focuses on the enhancement of the knowledge and skills of IT service management professionals in the areas of collaboration, service improvement, and service assurance. Implementation of such practices lead to improved efficiency and productivity, organisational alignment, effective risk management and improved service quality. Our three-day ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course contains the following:

  • Pre-reading
  • Course Manual
  • Quizzes
  • Exercises
  • ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) Exam Voucher

Who should attend

Our ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course will benefit several individuals, teams and organisations, including but not limited to:

  • IT Service Managers
  • IT Service Designers
  • IT Service Transition Managers
  • IT Operations Teams
  • IT Architects
  • IT Quality Assurance and Compliance Professionals
  • Business Analysts
  • Project Managers
  • IT Consultants
  • IT Teams and Organizations
  • Individuals looking to align IT services with business objectives, improve customer satisfaction, and achieve operational excellence.

Prerequisites

Our ITIL® 4 Specialist: Collaborate, Assure & Improve (CAI) training course requires candidates to have passed the ITIL®4 Foundation Exam.

Course Objectives

  • Define the key concepts, principles, value and challenges of ITIL® 4’s five management practices
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
  • Integrate the practices in the organisation’s value streams
  • Understand the interfaces and synergies across these five practices
  • Apply metrics and practice success factors to improve performance
  • Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model

Prices & Delivery methods

Online Training

Duration
3 days

Price
  • £ 1,730.—
Classroom Training

Duration
3 days

Price
  • United Kingdom: £ 1,730.—

Schedule

This course is guaranteed to run. Please see our complete terms and conditions for full details of this offer.
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training. If you have any questions about our online courses, feel free to contact us via phone or Email anytime.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

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Online Training Guaranteed date!
Online Training Guaranteed date!
Online Training This is a FLEX course.
Online Training This is a FLEX course.
This is a FLEX course, which is delivered both virtually and in the classroom. Please note, local pricing is applicable.

United Kingdom

London This is a FLEX course.   Book now:
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Book classroom training
London This is a FLEX course.   Book now:
Book online training
Book classroom training

If you can't find a suitable date, don't forget to check our world-wide FLEX training schedule.