Course Overview
This ITIL 4 Create, Deliver, and Support (DPI) course covers the 'core' service management activities and the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services while also covering supporting practises, methods and tools and an understanding of service quality and improvement methods.
The course prepares you for the ITIL 4 Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. You will be provided with an exam voucher for each exam and a link to register and schedule your online exam sessions with the PeopleCert web proctoring service. You will take your exams after you have completed your training course. Visit the PeopleCert website for more information on the logistics of taking your web-proctored exam with PeopleCert.
You will be given access to the following ebook on Day 1 of your course:
- ITIL 4 Managing Professional Create, Deliver and Support book
Prerequisites
ITIL 4 Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. No pre-reading is required before attendance.
Course Objectives
You Will Learn How To:
- Plan and build a service value stream to create, deliver and support service
- Identify how relevant ITIL practises contribute to creation, delivery and support across the SVS and value streams
- Create, deliver and support services
English
Italian
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United Kingdom
Ukraine