Course Overview
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to prove and validate their skills in this practice area.
In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
Who should attend
Anyone who is certified in ITIL 4 Foundation and who desires to learn more about monitoring and event management.
Prerequisites
ITIL 4 Foundation Certificate or ITIL 4 Managing Professional Transition Certificate
Course Objectives
This course will help you to:
- Improve IT service availability
- Proactive or early detection of incidents and problems
- Understand service health
- Boost availability and performance reporting
- Reduce cost of outages and a reduction in ‘firefighting’-style approaches to incidents
- Raise visibility of and manage dependencies that impact service value stream performance
- Measure, assess and develop the Monitoring and Event Management practice capability in your organisation by using the ITIL Maturity Model