Course Overview
This one-day ITIL® 4 Practitioner: Change Enablement training course will teach you the tools and practices to effectively manage and facilitate changes in an organisation's IT services while minimising risk and maximising value. The main goal of change enablement is to facilitate and support successful organisational change. Change Enablement involves creating an environment that allows individuals, teams, and the organisation as a whole to embrace and adapt to change effectively.
What's Included
ITIL® 4 Practitioner: Change Enablement training course includes the following materials:
- Pre-reading
- A Full ITIL® 4 Practitioner: Change Enablement Course Manual
- ITIL® 4 Official Core Guidance (eBook Format)
- Quizzes
- Exercises
- ITIL® 4 Practitioner: Change Enablement Exam Voucher
Exam Information
The ITIL® 4 Practitioner: Change Enablement examination will comprise of:
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20
Read the PeopleCert Official Guidance for Windows Devices and MacOS Devices for a step-by-step guide on how to take your online proctored examination.
Who should attend
ITIL® 4 Practitioner: Change Enablement training course is aimed towards the following roles:
- Change Managers
- Change Coordinators
- IT Service Managers
- IT Operations Managers
- IT Project Managers
- Service Desk Staff
- Configuration Managers
- Release Managers
- IT Governance and Compliance Staff
- Service Level Managers
Prerequisites
The following are the prerequisites for ITIL® 4 Practitioner: Change Enablement training course:
- ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition (MPT) Certificate
- Training Through An Accredited Training Organisation (ATO)
There is no recommended reading to be undertaken for our ITIL® 4 Practitioner: Change Enablement training course.
Course Objectives
ITIL® 4 Practitioner: Change Enablement training course focuses on providing you with the understanding of the key concepts, principles, value and challenges of the Change Enablement Practice. It is intended to provide you with best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been properly assessed, authorising changes to proceed, and managing the change schedule.