Course Overview
This course is intended to provide attendees with a solid competency in the SBC 1000 and SBC 2000.
This dive into the technical challenges in enterprise voice, Microsoft and BroadSoft environments will highlight the importance of highly scalable and flexible Unified Communications devices to meet the needs of today’s advanced VoIP deployments, both in the Enterprise as well as Service Provider environments.
The course will start by looking at the detailed technical positioning and advanced voice solutions using Ribbon products, and continues with hands-on sessions configuring the SBC 1000 and SBC 2000. The focus is to build equipment implementation planning, configuration and troubleshooting skills required for all deployments such as ISDN trunks, SIP Trunks and integration into Microsoft and BroadSoft environments. With an emphasis on understanding call flows through the devices, different call routing scenarios are presented and configured, including Active Directory and Survivable Branch Appliance integration.
At the end of the class a practical and theoretical exam will be taken for assessment purposes. In order to achieve certification, you must pass the practical exam with a score of 100% and the theoretical exam with a score of 80% or higher.
Prerequisites
You will be required to view five eLearning modules prior to class. The theoretical exam will include questions based on material in the eLearning modules as well as from the classroom training. You will receive more information regarding the eLearning when you register for this training. 1. The following eLearning modules must be completed prior to class:
- a. SBC-EDGE-e10 Product Overview
- b. SBC-EDGE-e11 Support Tools and Documentation
- c. SBC-EDGE-e12 Hardware Architecture
- d. SBC-EDGE-e13 Deployment Scenarios
- e. SBC-EDGE-e17 Tenor Gateway
2. Microsoft Active Directory, Skype for Business competency and an understanding of
- PBX and IP telephony concepts such as ISDN, SIP and CAS. Basic familiarity with Regular Expressions (Regex).
Course Objectives
At the end of the course you will have covered Enterprise VoIP and Unified Communications networks present unique challenges. This course aims to instruct in the understanding of implementation, configuration and basic troubleshooting of the SBC Edge products (SBC 1000, SBC 2000 and SWe Lite) in these environments.
Course Content
Module 1 – Introduction
- Class intro, Objectives
- SBC Edge within the Ribbon Product Portfolio
- SBC Edge solutions (1K/2K/SWe Lite)
- Role of the SBC Edge in the Network
Module 2 – Initial Setup
- Admin Connectivity
- Initial Setup Screen
- Baselining the SBC and the ASM
- Licensing
Module 3 – User Interface
- Login in to the SBC
- User Interface Layout
- Managing the ASM using the Web UI
- User Interface for SWe Lite
- Adding and Managing licenses
- Software upgrades
- Other Ways to Manage the SBC: Insight EMS, REST API
Module 4 – Local SIP
- SIP Message Flow
- SIP Registration
- Basics of SBC Call Processing
- Transformation Tables
- Call Routing Tables
- Signaling Groups
- Basics of Call Analysis
- Monitor Functions
- Logging
- LX Tool
Module 5 – Deployment Options
- Upstream/Downstream/Greenfield
- High Availability/Power-off Bypass
- Tenor Gateway
- Microsoft Skype for Business
- Survivable Branch Appliance (SBA)
- Cloud Connector Edition (CCE)
Module 6 – Call Flow Architecture
- Signaling Groups
- Call Routing Tables
- Transformation Tables
- Regular Expressions
- Call Flow Logic
- Naming Conventions
Module 7 – Planning, Support, and Troubleshooting
- Deployment Planning and Preparation
- Backup/Restore
- Partial Export/Import
- Details of logging/LX
- Troubleshooting Different Layers
- Accounting Records/Core Dumps
- ASM Support
- Involving the Technical Assistance Center (TAC)
Module 8 – Features and Enhancements
- Widely Deployed Features
- New Features
Module 9 – Partner Deployment Options
- Broadsoft
- Microsoft
- Media Bypass
- Survivable Branch Appliance (SBA)
- Cloud Connector Edition (CCE)
- Active Directory
Conclusion
- Exam
- Wrap Up